Senior IT product leader with over a decade of experience that enjoys complex assignments, thrives in a demanding environment, and delivers superior results. Core competencies include:

Product Management • Strategic Planning • ERP • Retail • Business Process Improvement • Business Analysis • SaaS • Project Management • Data Integrations and ETL • SQL • SSAS • DAX • MDX • Scrum • SAFe

Education

Michigan State University, East Lansing, MI — Bachelor of Arts in Economics, May 2007

Carnegie Mellon University, Pittsburgh, PA — Master of Science in Information Technology (IT Management) (Highest Distinction), May 2011

Certification

Scrum Alliance – Certified Scrum Product Owner (CSPO)

Project Management Institute — Project Management Professional (PMP)

Project Management Institute — PMI Agile Certified Practitioner (PMI-ACP)

Experience

Total Wine & More, Bethesda, MD — 2013 to Present

With over 225 stores in 25 states and $5B in revenue, Total Wine & More is America’s largest independent retailer of fine wine and spirits.

Senior Director, Product Management – Merchandising and Supply Chain Systems, 04/2021 – Present

• Product leader responsible for the building the vision, strategy, and roadmap for Total Wine & More’s Merchandising and Supply Chain systems; including a custom-built ERP software suite, associated 3^rd party applications and transactional reporting.
• Developed a product roadmap across multiple domains, ensuring critical dependencies are identified and the best solutions for the customer are delivered every time, on-time.
• Scaled the engineering team from 2 to 7 agile teams.
• Led a diverse team of 10 product managers and product owners, responsible for implementing mission critical projects, including:
  • Integrating Stibo’s STEP and PDX products for Product Information Management,
  • Led the transformation of a legacy Windows Forms-based client application to a micro-frontend architecture using React supported by modern microservice-based backend,
• Transforming Total Wine’s supply chain from supporting distribution from a single distribution center to a multi-site network model.

Director, Product Management, 04/2019 – 04/2021

• Developed a 3-year IT capital investment roadmap with the CIO that was presented to and ratified by the Board of Directors.
• Awarded Total Wine and More’s Pinnacle award; the second highest awarded by the company.
• Led 6 product managers, product owners, and software engineers responsible for implementing mission critical projects, including:
  • A mobile item-location management application that improved location accuracy and reduced time to pick by 53%, and
• An automated store transfer algorithm that allows managers to efficiently allocate excessive product and reduce inventory carrying cost by $500,000 per year.

Sr. Manager, Business Systems and Intelligence, 03/2017 – 04/2019

• Implemented McKinsey’s Price Advisor, an integrated price-setting and price-management solution. Delivered the $5m project on schedule, under budget and with greater than $5m in margin in year 1.
• Product manager responsible for implementing Total Wine’s first enterprise data warehouse using the Microsoft analytics stack (Azure Data Warehouse, SQL Server, SSAS, Power BI, etc.).
• Leadership of the Product Support and Engineering team, responsible for the 24/7 operational support of Total Wine’s ERP suite, Store Inventory Program (SIP) and Apex, which reduced client exceptions by 75% saving over 1000 man-hours per year in lost productivity.

Manager, Custom Solutions, 03/2015 – 03/2017

• Product manager responsible for the enhancement, maintenance, and support of Total Wine & More’s custom-built ERP software suite.
• Developed 3 and 5-year product roadmaps to support company revenue, margin, and growth goals.
• Led the successful transition of our internal development and QA teams from a traditional waterfall SDLC to Scrum and our support teams to Kanban.
• Increased the release frequency of our core products from bi-yearly to monthly while increasing ROI and customer satisfaction.
• Established and led a team of 4 product owners responsible for managing projects and developing user stories to support several value streams for key business stakeholders including:
  • Reduced product acquisition cost by $750,000 through the development of a new product that automates the Direct Store Delivery ordering process, a complex, multi-point supply chain.
  • Creating a B2B transmission process that automated the transmission, receipt and crosschecking of purchase orders and invoices, saving over $250,000 per year in reduced labor costs.

Lead Business Analyst, 04/2014 – 03/2015

• Successfully led the implementation of multiple large cross-functional projects including:
  • Redesigned the Automated Ordering algorithm to reduce unit cost of goods sold and increase YOY gross margin by over 100 basis points.
  • Established a framework to integrate the Total Wine & More website, ERP and register systems to display in-store inventory levels accurate to within 15 minutes.
  • Redesign and automation of all in-store signage.
• Leadership of a team of 2 business analysts.

Senior Business Analyst, 01/2013 – 04/2014

• Developed requirements documentation (Functional Requirements documents, As-Is, To-Be, etc.) to support several large and medium-sized projects to enhance Total Wine’s desktop and mobile ERP.
• Supported the IT governance process, including working with senior leadership to develop, approve and implement project charters.

Votenet Solutions, Inc. (now eBallot), Washington, DC — 2007 to 2012

The leading SaaS provider of secure on-demand voting and balloting software for private organizations.

Senior Director of Technology and Client Support, 01/2011 to 12/2012

Director of Client Support, 06/2008 to 01/2011

Election Training and Support Associate, 05/2007 to 06/2008

Served in various roles culminating in the leadership of the IT and Service organizations. Key accomplishments include:

• Directing the successful release of a major version of Votenet’s flagship product, eBallot 4.0.
• Implementing a formal customer on-boarding process, including one-on-one trainings, access to a new self-help portal, and post-election follow-ups that yielded customer satisfaction and renewals that were consistently above 90%.
• Lead Project Manager for all (~ 75/year) client custom projects, including gathering requirements from key stakeholders, specification design, product implementation, and testing. 
• Collaborating with sales personnel to obtain product feedback and creating a feedback methodology that led to increased product innovation and high customer satisfaction.
• Directing a team of support associates, in-house and offshore developers for a globally distributed firm.
• Responsible for P&L and financial targets for the IT and Support departments.