PROFILE

Product leader with a record of delivering measurable results across e-commerce, physical retail, ERP, and SaaS. At Wayfair, led supplier tooling modernization that raised satisfaction scores from 3.4 to 4.3+ and cut validation times by over 90%. At Total Wine, launched pricing tools and automation systems that added $5M in margin and reduced inventory costs by $500K annually. Experienced in managing product teams at scale, driving cross-functional alignment, and replacing legacy systems with modern platforms.

Product Management • Strategic Planning • ERP • Retail • Business Process Improvement • Business Analysis

EDUCATION

Carnegie Mellon University, Pittsburgh, PA — Master of Science in Information Technology (Highest Distinction)

Michigan State University, East Lansing, MI — Bachelor of Arts in Economics

CERTIFICATION

Scrum Alliance – Certified Scrum Product Owner (CSPO)

Project Management Institute — Project Management Professional (PMP)

Project Management Institute — PMI Agile Certified Practitioner (PMI-ACP)

EXPERIENCE

Wayfair, Boston, MA (Remote) — 2021 to Present

Wayfair is one of the world’s largest home retailers with over $13B in revenue and 25M active customers.

Group Product Manager, Merchandising Technology, 12/2021 – Present

Lead the Catalog Experiences team at Wayfair, developing intuitive, scalable tools that power catalog management for global suppliers and internal merchandising teams. Manage a team of 7 PMs across 9 atomic teams, supporting foundational product experiences including product creation, fulfillment, grouping, brand, and asset management within Wayfair’s Partner Home (PH) and Catalog Management Platform (CMP).

• Spearheaded the redesign and relaunch of Wayfair’s supplier maintenance tooling, replacing legacy systems with a modern, intuitive interface—driving a jump in supplier satisfaction from 3.4 to 4.3+ and improving supplier confidence and efficiency.
• Modernized the supplier-facing product addition interface, reducing product validation time by over 90% (>2 minutes to <15 seconds) and halving failed upload attempts (from >3 to <1.5), dramatically accelerating supplier onboarding and catalog completeness.
• Implemented GenAI-based content recommendations for catalog content such as Product Name, Marketing Copy and Feature Bullets, resulting in increased conversion (+3%) and a lower bounce rate.
• Own strategic roadmap for core catalog workflows across three domains: Products & Content, Merchandising & Grouping, and Performance & Asset Management.
• Drive cross-functional alignment with Engineering, Design, and Supplier Ops, supporting a vision of a globally scalable catalog with localized tooling and explainable data change workflows.

Total Wine & More, Bethesda, MD — 2013 to 2021

With over 225 stores in 25 states and $5B in revenue, Total Wine & More is America’s largest independent retailer of fine wine and spirits.

Senior Director, Product Management – Merchandising and Supply Chain Systems, 04/2021 – 11/2021

• Led a team of 10 product managers and product owners across 11 engineering teams.
• Drafted the vision, strategy, and roadmap for Total Wine & More’s custom ERP software suite, associated 3^rd party applications and organizational sales and transactional reporting.
• Developed a 24-month product roadmap across multiple domains, including store systems, order management and merchandising.
• Replaced a legacy Windows Forms-based client application to a micro frontend architecture using React supported by modern microservice-based backend.
• Transformed Total Wine’s supply chain from supporting distribution from a single distribution center to a multi-site network model.

Director, Product Management, 04/2019 – 04/2021 

• Authored a 3-year IT capital investment roadmap with the CIO that was presented to and ratified by the Board of Directors.
• Awarded Total Wine’s Pinnacle award; the second highest awarded by the company.
• Deployed a mobile item-location management application that improved location accuracy and reduced time to pick by 53%.
• Decreased inventory carrying cost by $500,000 per year by creating an automated store transfer algorithm that allows managers to efficiently allocate excessive product.

Sr. Manager, Business Systems and Intelligence, 03/2017 – 04/2019 

• Implemented McKinsey’s Price Advisor, an integrated price-setting and price-management solution. Delivered the $5m project on schedule, under budget and with greater than $5m in margin in year 1.
• Created Total Wine’s first enterprise data warehouse using the Microsoft analytics stack (e.g. Azure Data Warehouse, SQL Server, SSAS, Power BI).
• Led the Product Support and Engineering team overseeing 24/7 operational support of Total Wine’s ERP suite, reducing client exceptions by 75% and saving over 1,000 man-hours annually.

Manager, Custom Solutions, 03/2015 – 03/2017

• Expanded to lead a team of 4 product owners for Total Wine’s custom applications.
• Drove down product acquisition cost by $750,000 through the development of a new product that automates the Direct Store Delivery ordering process, a complex, multi-point supply chain. 
• Developed a new B2B transmission process that automated the transmission, receipt and crosschecking of purchase orders and invoices, saving over $250,000 per year in labor costs.

Lead Business Analyst, 04/2014 – 03/2015

• Redesigned the Automated Ordering algorithm to reduce unit cost of goods sold and increase YOY gross margin by over 100 basis points.
• Established a framework to integrate the Total Wine & More website, ERP and register systems to display in-store inventory levels accurate to within 15 minutes.

Senior Business Analyst, 01/2013 – 04/2014

Wrote requirements documentation (e.g. Functional Requirements documents, As-Is, To-Be) to support large and medium-sized projects to enhance Total Wine’s desktop and mobile ERP. Supported the IT governance process, including work with senior leadership to develop, approve and implement project charters.

Votenet Solutions, Inc. (now eBallot), Washington, DC — 2007 to 2012

The leading SaaS provider of secure on-demand voting and balloting software for private organizations.

Senior Director of Technology and Client Support, 01/2011 to 12/2012

Director of Client Support, 06/2008 to 01/2011

Election Training and Support Associate, 05/2007 to 06/2008

• Directed a team of 15 support associates, in-house and offshore developers for a globally distributed firm.
• Responsible for P&L and financial targets for the IT and Support departments.
• Increased NRR by 9 percentage points via the successful release of a major version of Votenet’s flagship product, eBallot 4.0.